Refund/Replacement Policy

Last updated: May 2026

At GrandmaPure, we stand behind the quality of every product we press and ship. This policy explains when we offer replacements, refunds, or other resolutions.

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OUR PROMISE

If your order arrives damaged, leaking, or with the wrong product, we will replace it — no questions asked.

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WHEN YOU ARE ELIGIBLE FOR A REPLACEMENT OR REFUND

You are eligible if:
- The product arrives physically damaged (broken bottle, cracked seal, leaked contents)
- You receive the wrong product
- The product is visibly defective or contaminated on arrival
- The package was not delivered and the tracking shows it as lost

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WHEN WE CANNOT ACCEPT A RETURN

Because our products are food items:
- We cannot accept returns on opened or used products
- We cannot accept returns based on a change of mind
- Taste or aroma preference differences are not grounds for return (natural cold-pressed oils have a stronger aroma than refined oils — this is expected)
- We cannot accept returns if the product was stored incorrectly after delivery

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HOW TO RAISE A REPLACEMENT REQUEST

1. Contact us within 48 hours of delivery
2. Send us a photo or short video of the damaged / incorrect product to our WhatsApp: +91 [your number] or email: [your email]
3. Include your order number
4. We will confirm the replacement within 24 business hours

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REPLACEMENT TIMELINE

Approved replacements are dispatched within 1–2 business days. We do not require you to return the damaged product.

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REFUNDS

Refunds to the original payment method are issued only in the following cases:
- The product is confirmed out of stock and cannot be replaced
- The order was not delivered and confirmed lost by the logistics partner
- Duplicate payment was charged

Refunds are processed within 5–7 business days after approval. UPI and card refunds typically reflect within 3–5 working days depending on your bank.

COD orders that qualify for a refund will receive the amount via bank transfer or UPI. Please share your bank details when raising the request.

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CANCELLATIONS

You can cancel your order before it is dispatched by contacting us on WhatsApp or email. Once dispatched, cancellations are not possible — but you may raise a replacement request after delivery if applicable.

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GrandmaPure
Email: [your email]
WhatsApp: +91 [your number]
Address: [Your full business address], Tamil Nadu, India